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Bluetooth connection problems

Posted: 15:05 20 Jun 05 #1
  • ec96
  • 10 Posts
  • Join Date: 20 June 2005
I have got a Hewlett-Packard 3715 and I am trying to connect it to the virtual keyboard. I have installed the software successfully onto the PDA. When I ask the PDA to connect to the virtual keyboard, it searches for it and finds it but then says "The device does not offer any usable services. Please enable any design services on that device or choose another one."

Running the VKB program on the PDA, virtual keyboard is set to "Bluetooth"

When I try and run Bluetooth Manager on the PDA and pair the two devices, I can select the device and input a pass key 0000 on both the virtual keyboard and the PDA, it then says-Bluetooth pairing, adding device VKB keyboard ... but nothing happens.

Please advise.

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24 hours later...no reply yet from Expansys about this problem. :-( It is disappointing to have this item but to be unable to use it.

However, I have some more ideas myself. From the manual, the LED should be flashing blue twice a second when it is ready to be paired to a bluetooth device. It should be giving a long steady blue flash when it is already paired. My virtual keyboard is only giving a long steady blue flash. When I push the 'factory reset' button to prepare it for a new pairing, I get the expected 'beep' (very quiet) but still only a long steady blue flash, showing it is still somehow paired....but not to my PDA ! Going through the pairing procedure again as before fails to work.

I have also tried to pair it to a new device using the "Preparing the keyboard to be paired with a different device" instructions. I press the keys shift+Fn+B simultaneously for 3 seconds. I get a different (louder) sort of beeping (about once a second) but the virtual keyboard does not return to the twice-a-second blue flashing/ready mode.

I figure from all this that my virtual keyboard is faulty as purchased & I am returning it to Expansys for replacement.
Posted: 14:48 21 Jun 05 #2
  • Michael
  • 10920 Posts
  • Michael
  • Join Date: 15 April 2003
  • Occupation: eXpansys support
  • Location: Manchester UK
Check your Pocket PC Bluetooth Settings, ensure that Inbound and Outbound are checked otherwise the PDA will not allow the connection to be completed.

--
Michael - eXpansys
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Posted: 13:05 22 Jun 05 #3
  • ec96
  • 10 Posts
  • Join Date: 20 June 2005
Michael, thank you for the feedback. Because I could not get a fast flashing blue light on the virtual keyboard when I did a factory reset, I assumed that it was a faulty unit and it has been returned for replacement. This is what the manual says should happen. Am I right in still thinking that if I turn the unit on and get a slow flashing blue light then when I press the factory reset this should change to a fast flashing light (twice a second)? This is what I intend to do when a replacement unit comes, before trying anything else.

I am a little confused by your suggestion of ensuring that Inbound and Outbound are checked by the PDA. I'm using a Hewlett-Packard 3715 PDA. Within Bluetooth Manager I cannot see any such check boxes. I am using Bluetooth to communicate successfully with a Tom Tom GPS system and with a Bluetooth adapter on my desktop PC. Do the Inbound and Outbound check boxes you refer to relate specifically to the virtual keyboard or is this a general setting for the PDA?

Does the virtual keyboard manual describe how these boxes should be checked? I thought that I followed the instructions carefully and did not miss anything.

Regards, Steve M.
Posted: 13:31 22 Jun 05 #4
First of all, you have to install the driver soft from the original CD-ROM. It cals VKB. When this is done, be aware that your bluetooth signal is on and that your serial port is selected (normaly COM5). Then you have to activate the VKB soft on your PDA and also your VBK keyboard. Then you go to VKB-tab and be aware that the enable function is off. In the connection-tab you see to combo's. The first one is the bluetooth setting and the second one the device selector. When you set this propperly, then you push the connect button and after a while you will be prompted to give a code. You type the code in the space that comes available and after two beeps from your VKB-keyboard, type your chosen code also via your VKB-keyboard. It could happens that you enter the code again via your VKB-keyboard. The thing is very sensitive. You don't notice that the keyboard recieve a push twice(somethings like autorepeat). When everything is done, then go to the VKB-tab and select the enable-box. This should be working. Normaly you don't need to activate via your bluetooth icon. What with the reset procdure, i advice to download the manual from the maker of this thing (http://www.itechdynamic.com/html/mainpage.htm). It's not push and reset, done procdure. You need to do more than that. Hopely you get your device working.

Best regards, Robert Goyvaerts - Belgium
Posted: 08:59 23 Jun 05 #5
  • Michael
  • 10920 Posts
  • Michael
  • Join Date: 15 April 2003
  • Occupation: eXpansys support
  • Location: Manchester UK
It is a general setting on the PDA that means the PDA is setup for the connection of devices and has the ability to have data pass both ways on from the PDA to the paired device and back again.
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Michael - eXpansys
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Posted: 15:54 12 May 06 #6
  • dreampeople
  • 1 Post
  • Join Date: 12 May 2006
  • Occupation: MD
Ok ive found the solution to the Rx 3715 / Itech problem, im not sure if it will help with other IPAQ's

1. put the virtual keyboard into discover mode by pressing shift+fn+B and hold until it beeps

2. Start bluetooth on the ipaq

3. Select "explore a bluetooth device" on the bluetooth manager

4. it should find the keyboard but will just sit there trying to get a service and wont - and this is the trick.... as soon as the ipaq says its searching for services hit 0000 on the virtual keyboard and press enter/return

3. the ipaq will then pop up asking for a passcode just as it does with any "normal" device enter 0000 and it will pair and find an spp (serial port) device.

Ok thats as far as I have got so far but im sure it will work now!

Good luck.

Steve

Posted: 15:29 15 Jun 06 #7
  • Seminole_NDN
  • 1 Post
  • Join Date: 15 June 2006
  • Occupation: Accountant
I Have A Nextel Blackberry 7100i and When Search For New A Bluetooth Device It Locates The Vkb but requries a pin normally all of my bluetooth product passwords are 0000 but this one just says unable to pair device is it a compatibilty problem or do i have an inccorect password?
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